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Posted on May 21, 2019

Arrington Living Center Receives Multiple Customer Satisfaction Awards

The award-winning Arrington Living Center continues to add new accolades to its name, recently receiving a 2018 Embracing Quality Award and a 2019 Customer Experience Pinnacle Award.

Both awards are centered around customer satisfaction and patients’ experience with their care.

“We always strive to give our residents the best experience possible, so to have that affirmed through these awards is very gratifying,” said Josh Clayton, administrator of Arrington Living Center. “These awards are evidence that God has very much blessed our efforts to provide the best care possible to the people of Arrington.”

To receive both awards, a number of Arrington Living Center’s residents and their family members were interviewed to assess the quality of care, quality of life and quality of service provided by the facility.

The application process to receive these awards is rigorous, with the Embracing Quality Award evaluating facilities quarterly and the Pinnacle Award requiring monthly check-ins. Arrington Living Center had to meet the standards of these regular evaluations consistently for a 12-month period to receive the awards.

“It’s a lot of work to participate in these awards programs, but they’re important to us as we evaluate whether or not we’re meeting the needs and expectations of our residents,” said Clayton.

Only six nursing facilities in the state of Mississippi received the 2018 Embracing Quality Award for customer satisfaction. Sixteen facilities in Mississippi received a 2019 Customer Experience Pinnacle Award with Arrington being the only facility located in the Pine Belt.