Arrington Living Center Receives 2023 Customer Experience Award

ALC Pinnacle Award 2023

Arrington Awarded in 15 Categories


Covington County Hospital is proud to announce that Arrington Living Center is the recipient of a 2023 Customer Experience Award presented by Pinnacle Quality Insight with 15 honors, meeting best-in-class customer satisfaction standards. Qualifying for the Pinnacle Customer Experience Award means that ALC has placed in the top 15% of care providers nationwide across a 12-month average.

“I am so proud of this team and what each area does to ensure our residents are taken care of and have a good experience,” said Christie Walters, ALC Administrator.

Throughout 2022, ALC residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated ALC in multiple categories regarding their satisfaction levels. Based on these interviews, Pinnacle determined that ALC qualified for a Pinnacle Customer Experience Award™ in the following 15 areas: Overall Satisfaction, Nursing Care, Dining Service, Quality of Food, Cleanliness, Individual Needs, Communication from Facility, Response to Problems, Dignity and Respect, Recommend to Others, Activities, Professional Therapy Services, Admission Process, Safety and Security, and Overall Customer Experience.

The Customer Experience Award™ is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group. A customer satisfaction measurement firm with 26 years of experience in senior care and senior living, Pinnacle conducts over 150,000 phone surveys each year, working with over 2,500 care providers in all 50 US states, Canada, and Puerto Rico. Every year, Pinnacle Quality Insight awards clients who have excelled at providing a superior customer experience for their patients/residents.

“Pinnacle is our method to survey how we are doing with our residents and their families. To receive 15 Customer Experience Awards is fantastic!” said Walters.

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