Arrington Living Center Receives 2024 Customer Experience Award from Pinnacle Quality Insight
ALC Awarded Pinnacle for Second Consecutive Year
Arrington Living Center is thrilled to announce that it has received a 2024 Customer Experience Award from Pinnacle Quality Insight. This recognizes Arrington Living Center’s outstanding performance in Skilled Nursing Facility and solidifies its position in the top echelon of care providers nationwide.
“We’re excited to congratulate Arrington Living Center for their well-deserved achievement of earning a Customer Experience Award,” says Bud Meadows, HCP’s CEO. “It’s wonderful to see the hard work that Arrington Living is putting in to provide high-quality care—their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”
Qualifying for the Pinnacle Customer Experience Award signifies that Arrington Living Center has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents and their families.
Throughout the year 2023, Arrington Living Center engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. Arrington Living Center used this feedback to drive continuous improvement in their care. Which resulted in recognition in the following service areas:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Quality of Food
- Cleanliness
- Individual Needs
- Laundry Service
- Communications from Facility
- Response to Problems
- Recommend to Others
- Activities
- Professional Therapy Services
- Admission Process
- Safety and Security
- Overall Customer Satisfaction
“Receiving recognition for two years in a row is a remarkable achievement. It is a testament to the unwavering dedication of our staff toward providing the best care for our residents. This award reinforces what the families of our residents already know – Arrington Living Center is a wonderful place that treats our residents with the utmost care and compassion, just like family,” stated, Christie Walters, Administrator at Arrington Living Center.
About Arrington Living Center
Arrington Living Center offers short-term rehabilitation and long-term care services focused on you or your loved one’s emotional and physical well-being. Our professional staff strives to reach and maintain the maximum rehabilitation potential for each resident while creating a supportive environment and excellent experience for our residents, their families, and guests. Various activities and familiar visitors provide anticipation that keeps our residents stimulated and interacting with friends and relatives. With 24-hour nursing care, your loved ones will enjoy a personalized treatment plan to maximize their abilities and achieve a satisfying quality of life.
Arrington Living Center can be your solution when recovery requires more time or your ability to live independently changes. Call today and make an appointment to view Arrington Living Center at 601-698-0400.
About Pinnacle Quality Insight
Pinnacle Quality Insight, acquired by HCP in 2023, is a customer satisfaction measurement firm with an extensive 26-year history in senior care and senior living and conducts over 150,000 phone surveys annually. Working with more than 2,500 care providers across all 50 US states, Canada, and Puerto Rico, Pinnacle is a trusted authority in recognizing excellence. For more information, visit https://pinnacleqi.com/.
