Arrington Living Center is thrilled to announce that it has received a 2025 Customer Experience Award from Activated Insights, formerly Pinnacle Quality Insight, the leading provider of training, recruitment, retention, experience management, and recognition tools to improve and grow long-term and post-acute care organizations. This recognizes Arrington Living Center’s outstanding performance in senior care services and solidifies its position in the top echelon of care providers nationwide.
“It is our pleasure to congratulate Arrington Living Center for their well-deserved achievement in winning the Customer Experience Award,” says Bud Meadows, Chief Executive Officer of Activated Insights. “It’s wonderful to see the hard work that Arrington Living Center is putting in to provide high-quality care—their effort isn’t going unnoticed.”
Qualifying for the Customer Experience Award signifies that Arrington Living Center has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents and their families.
Activated Insights conducted interviews with Arrington Living Center customers over the past year, assessing satisfaction across multiple service aspects. From the results of these interviews, Arrington Living Center qualified for a Customer Experience Award™ in the following service areas:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Individual Needs
- Communication from Facility
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Activities
- Professional Therapy Services
- Admission Process
- Safety and Security
- Overall Customer Experience
“At Arrington Living Center, our strength lies in the strong, family-like spirit that unites our residents, families, and staff,” said Christie Walters, ALC Administrator. “It’s the heart of everything we do. We are committed to creating a space where everyone feels heard, valued, and cared for, and it’s because of the incredible teamwork between all of us that we are able to offer a truly exceptional place to live. I am so proud of the dedication and passion our team brings each day, ensuring that our residents enjoy a fulfilling and comfortable experience here.”
To learn more about the services and amenities available at Arrington Living Center, visit covingtoncountyhospital.com or call 601-698-0400.
